Founded in 1925 by Jared Sidney and Helena Childs Torrance, Torrance Memorial Medical Center is a 443-bed, nonprofit medical center established to provide quality health care services predominantly to the residents of the South Bay, Peninsula, and Harbor communities. Torrance Memorial seeks to offer the most current and effective medical technologies rendered in a compassionate, caring manner.
Coretek deployed Lakeside Software SysTrack on 300 personal computers to gather information on how clinicians and physicians worked. The assessment revealed valuable information that helped build the foundation for designing a virtual desktop solution.
"Coretek was committed to understanding what we needed and facilitated many conversations about how staff operated,' Lantz said. 'They didn't just rush to define and implement a solution." The Coretek team suggested a more efficient single sign-on system to reduce the amount of time clinical staff spent gaining access to system data and demonstrated how a virtual desktop could "roam" from a device located anywhere.
The solution also included proximity printing which was an essential business requirement. Coretek implemented its Virtual Clinical Workstation framework, which provides a fully de-coupled virtualized desktop, user, and application delivery environment accessed via a proximity badge tap and allows users to roam seamlessly between endpoints and mobile devices.
Coretek worked with the Torrance Memorial team to design and implement the virtual system, which incorporates Citrix XenDesktop, Citrix XenApp, Imprivata OneSign, and AppSense Environment Manager. They set up a small environment in June 2013 with two devices in Radiology and 10 in the ICU deployed on mobile carts. The Nursing Informatics team played a critical role in validating workflow, discovering issues, testing, and re-testing. 'The pilot helped us confirm that this solution could make a meaningful difference in how we worked within our organization,' Lantz said. With the opening of the Lundquist Tower in November 2014, they were faced with either deploying more of the legacy desktops, tablet computers, and mobile carts or leveraging the Virtual Clinical Workstation solution.
After many discussions, Torrance chose to launch a more extensive deployment of more than 500 devices on multiple patient floors in the new $480 million tower. To make this transition, they worked with Coretek to design the best backend infrastructure and network to support the new system.
"We leveraged Coretek's experience with other deployments and with Cerner, and in the end, it was a great success."
Not only has Torrance Memorial increased the productivity of its physicians and clinicians working on several floors in the Lundquist Tower, but they've increased computer security and reduced time spent on desktop support and maintenance.
The new login process is 50% faster, taking just 20 seconds on initial login and just 10 seconds or less on reconnects. Clinicians and physicians now access multiple electronic health records quickly and resume work where they left off with a simple tap of the badge as they roam through the building visiting patients. With clinicians and physicians signing in 40-50 times a day, the staff has re-gained nearly an hour more per shift to spend with patients.
Printer access dynamically roams with users, allowing them to print to the nearest printer. They also implemented self-service password reset that speeds their time to log in when they mistype their passwords. By deploying virtual clients, it is much easier to service equipment and manage updates. If a device fails, a new one replaces the old in minutes. "There are fewer hardware issues, and we're able to handle them much more quickly," Lantz said.