Henry Ford Allegiance Health Case Study

Clinicians Recoup an Hour of Patient Care Time Daily

Coretek’s Virtual Clinical Workflow Speeds Login Time by Over 50%

Customer Profile

Henry Ford Allegiance Health
Industry: Health
Headquarters: Jackson, Michigan
Users 3,700 Henry Ford Allegiance Health is part of the Henry Ford Health System and serves south-central Michigan's people with local, high-quality health care. Henry Ford Allegiance Health system is comprised of more than 40 different facilities and reaches residents of Jackson, Hillsdale, Lenawee, Ingham, Calhoun, Washtenaw counties, and beyond.
Henry Ford Allegiance Logo

Business & Technology Challenge

As Henry Ford Allegiance continued to expand, the point of care solutions deployed for past EMR requirements were not meeting the needs of this progressive, multi-faceted health care organization. The information technology infrastructure consisted of aged systems in a perpetual state of a cyclical refresh. The server technology the organization had in place was difficult to scale and expensive to maintain. Additionally, the organization faced a challenge to deliver new technologies while also having an immediate and positive impact on users and patient care. Henry Ford Allegiance determined that it was time to look for systems integration companies familiar with healthcare IT needs. They required a healthcare technology consulting firm that understood the complexities of a clinical workflow and their clinician's need to use applications in an efficient and meaningful way to produce better patient outcomes. Henry Ford Allegiance Health chose Coretek to implement their Virtual Clinical Workstation (VCW) solution.

Coretek Solution

The Coretek team recommended a single-sign-on system to reduce clinical staff's time to gain access to system data. Coretek also demonstrated how a virtual desktop could roam from any device to any location. The solution included location-aware printing, which was an essential business requirement for the Henry Ford staff. Coretek implemented their Virtual Clinical Workstation framework, which provides a fully de-coupled technology-agnostic virtualized desktop and user and application delivery environment, accessed via a proximity badge tap. The badge tap allows users to roam seamlessly between endpoints and mobile devices. Coretek worked with the Henry Ford Allegiance Health team to design and implement a virtual desktop solution, incorporating Citrix XenDesktop, Citrix XenApp, Imprivata OneSign, PrinterLogic, and AppSense Environment Manager. During Phase 1 (June 2014), Coretek set up a production pilot on existing infrastructure by leveraging the IT assets already in place. This pilot solution provided a real-life scenario for testing and interaction. The applications, desktop, and Nursing Informatics teams played a critical role in validating workflow, discovering issues, testing, and re-testing the use case. The pilot was a complete success! Users experienced immediate speed gains in accessing applications and IT resources. Roaming from room to room or floor to floor was effortless and efficient.

Results

Not only has Henry Ford Allegiance increased the productivity of its physicians and clinicians, but they have also increased computer security and reduced time spent on desktop support and maintenance. The new login process is 50 percent faster, taking just 20 seconds on initial login and then 10 seconds or less on reconnects. Clinicians and physicians now access multiple electronic health records quickly, without manually entering usernames and passwords, which allows them to resume work exactly where they left off with a simple tap of the badge as they roam from patient to patient. With clinicians and physicians signing in 40 to 50 times a day, the staff has gained nearly an hour more per shift to spend with patients. Printers dynamically roam with users, allowing them to print documents on the devices closest to them. Phase two of the project was the full-scale deployment of the solution to the remaining units and facilities across Henry Ford Allegiance Health. Coretek also positioned a hyperconverged data center solution to solve for an overly complex, typical 3-tier architecture. Henry Ford Allegiance was attracted to the ease of use and unbelievably fast deployment times of the solution. Nutanix Web-Scale architecture meets all the needs required and supplied the highly needed advantage of incremental growth while allowing for non-disruptive upgrades and unlimited scaling opportunities. The result is an incredibly nimble and agile data center, software-defined and commoditized, easy to grow, and near “invisible” to the management of the underlying hardware and storage supplying the computing needs of the focused clinical solution. The Coretek team understands the solution; they know all the vendors and their technologies. They have strong relationships that they can leverage to provide continued support as the needs of Henry Ford Allegiance grow with their business.

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