Key Components of the Best Managed Services Providers

Sep 15, 2021

What is a Managed Service Provider?

A managed service provider, or MSP, provides network, application, infrastructure, and security services through continuous support and  on a customer's premises, in a datacenter (hosting), or in a third-party data center. MSP's also may provide their native services in combination with other technology services. Some, like Coretek, choose top-tier vendors and services on which they create specific offerings to fit customer's needs.

Why Hire a Managed Service Provider?

For businesses small and large, IT is more than a couple of PCs with a printer. As the technology landscape continues to change, nearly all businesses face the need to manage technology needs daily. These needs can range drastically from daily support to planning a strategic roadmap to support growth and the demands of the business.

As we all know, technology changes rapidly. As security continues to grow as a concern for all businesses, so does the need to scale and adapt as our workforce morphs and force us into a hybrid model that no one saw coming. Most businesses do not have the IT staff to support these rapid changes, nor the IT business knowledge to plan for the future. Therefore, managed services providers are in high demand.

What Managed Service Providers Offer

MSPs today offer a variety of support for businesses small and large. From service help desk support to cloud architecture and technology roadmap development—many MSPs employ a wide range of technology consultants, techs, and engineers to support any potential customer technology need.

The best Managed Service Providers offer a range of services; some you might see are:

  • Incident Management
  • Request Management
  • Release & Change Management
  • Asset Management
  • Problem Management
  • Knowledge & Training Management
  • Self-Service Tools
  • SLA Reporting & Dashboards
  • Continuous Improvement
  • Quarterly Business Reviews

What About Security and Managed Services?

The only MSPs worth partnering with are those who build all their services on a foundation of security. At Coretek, we call it Secure-by-Design Smart Managed Services. Every project or service we provide is built with security in mind; first, this ensures your business is protected at each endpoint and everywhere in between.

Mergers & Acquisitions with an MSP

Technology is a significant factor in a merger or acquisition. It is crucial to choose a technology partner who understands the risks and knows how to transform this critical element of your deal into a competitive advantage. Manage Services Providers are excellent technology partners for mergers and acquisitions. They understand the technical complexities of building IT integrations or separations because they have large teams with cross-technology skill sets including hybrid, cloud, and on-premises environments. When looking for an MSP to partner with on a merger or acquisition, be sure they have the expertise to develop a plan, lay the foundation, and build out a new environment based on the goals of your deal.

Guiding Principles of a Great Managed Service Provider

Focus on Value

Managed services are about more than point technology products. Your MSP should search for opportunities to add value to your unique business situation with the right solution.

Start Where You Are

MSPs should have the resources and knowledge to meet you right where you are in your cloud journey and plan for the future together.

Progress Iteratively with Feedback

The best MSPs always test and continually search for new and better ways to serve your business no matter the solution.

Think & Work Holistically

Your business has many different departments with various technology needs. Your MSP should always plan and execute by taking a holistic view of your entire company and overall needs to serve them all well.

Keep it Simple & Practical

Your business may need a significant technology overhaul, or you may need specialized services to extend the capabilities of your team. The best approach starts with looking for what is right for your business and is focused on driving incremental value. MSPs that understand this are great partners for the long haul.

Optimize & Automate

The best Managed Service Providers always look for ways to optimize and automate processes; this keeps your team focused on their jobs and operating at peak productivity to maintain smooth business operations.

MSPs & Monitoring Platforms

A Managed Service Provider will many times offer tools or platforms for monitoring your environment. They usually give your IT team access which ensures accountability and transparency on both sides. For example, our Managed Services customers enjoy the use of our proprietary tool called Azure Management Suite. This powerful tool provides a window into their cloud environment, which delivers financial and best practices insights that empower them to make informed decisions about their cloud infrastructure availability, security, and performance needs.

Full MSP Support or A Partner for Your IT Team?

The best Managed Service Providers partner in various ways to meet customers' exact needs. Some businesses need the support of an entire IT team. In contrast, others only need to augment their IT department, freeing them up to focus on more strategic initiatives for the company. Your MSP should always offer the partnership that works best for your business; you should never feel forced into a partnership model that does not fit your needs.

Learn more about our Smart Managed Services.

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